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Privacy Policy

Privacy Policy

This is the web site of homeArama Ltd Registered in England 03898246
Our postal address is: homeArama Ltd Cypher House Bampton Business Park South Bampton Oxon OX18 2AN
You can contact us via e-mail at: [email protected]
You can reach us by telephone on: 01993 867075.

How do we collect your personal data?
We ask you for personal information when you sign up to our newsletter, place an order with us, use our live-chat service or interact with us via social media.

How and why do we use your personal data?
We want to offer you the best customer experience by tailoring the promotions and products that are most likely to be of interest to you. You can control how we use your data by contacting us. Remember we may not be able to provide some services you’ve asked for such as emailing you when a product is back in stock if you’ve denied us contact permissions.

We use your personal data to process any orders you make using our website. For example we may pass your details to a courier to allow us to deliver your order to you and to notify you of the delivery time. You are free to opt out of us contacting you for this purpose.

We also use your personal data to protect you and our business from fraud and other illegal activities including fraudulent transactions.

We may also show you a list of items you’ve previously looked at when visiting our website in the past or based on your purchase history.

We may publish product reviews or Frequently Asked Questions based on your use of these website features.

We may also need to contact you about an order if there is a query with your address or an issue with a product you have ordered from us.

How long will we keep your personal data?
Whenever we collect or process your personal data we’ll only keep for as long as is necessary for the purpose for which it was collected.

When no longer required your data will either be deleted or anonymised for statistical analysis and forward business planning. For example we’ll keep your order data for the length of any warranty period associated with the products so we can process any claims if required.

What are your rights over your personal data?
You have the right to request:
(1) access to the personal data we hold about you
(2) the correction of your personal data
(3) that we stop marketing to you through any channel.(Please note marketing emails contain an unsubscribe option though you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.)

Please email [email protected] to request a copy of the information held about you.

Contacting the Regulator
If you feel that your data has not been handled correctly you can lodge a complaint with the Information Commissioner's Office. You can contact them by calling 0303 123 1113. Alternatively go to www.ico.org.uk/concerns.

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We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who post messages to our bulletin board, the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who make postings to our chat areas, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, no information on consumers who browse our Web page.

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, record past activity at a site in order to provide better service when visitors return to our site, customize Web page content based on visitors' browser type or other information that the visitor sends.

homeArama may send occasional emails to our registered customers, if you do not want to receive them in the future, please let us know by sending us e-mail at the above address. We do not send random marketing emails to personal email addresses (spam). If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above. We do not send random marketing post to personal addresses (junk mail).

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only data collected from the time of the policy change forward.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Consumers can access this information by e-mail us at the above address.

Consumers can have this information corrected by sending us e-mail at the above address.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

homeArama Ltd complies with the requirements of the Data Protection Act, 1998.

If you feel that this site is not following its stated privacy policy, you may contact us at the above 

Cookies In Use on This Site

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you'd expect
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our Cookies

Website Function Cookies

Our own cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Determining if you are logged in or not
  • Remembering your search settings
  • Showing you which pages you have recently visited
  • Remembering your preferences such as colours, text size and layout

There is no way to prevent these cookies being set other than to not use our site.

Social Website Cookies

So you can easily ‘Like’ or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

Cookies are set by:

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called ‘analytics’ programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (learn how here). Doing so however will likely limit the functionality of ours and a large proportion of the world's websites as cookies are a standard part of most modern websites.

It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with anti-spyware software.