Thank you for your honesty and refunding the miss-calculated delivery charge
Thank you for your recent order placed via our website. Please accept my apologies but our system applied the wrong shipping charge as there was a mix up with the post code. I have therefore gone ahead and refunded the difference of £7.00 back to the card used when placing your order.
Richard K10/08/2022, 13:12
From: Judith B
That’s amazing thank you, Caroline!
From: Caroline B
Thank you for sending over the payment so quickly. I can confirm the order is being despatched today for delivery tomorrow.
I’ve included the note as requested and I hope you don’t mind but it seemed easier to put it inside a card as per the attached photo.
From: Judith B
Great, thank you!
I’ll approve the payment now.
I hope it’s not too late to add this note.
Judith B10/08/2022, 10:48
Just to let you know that this all arrived safely.
Thank you for ensuring that I received it today.
Julie H29/07/2022, 13:08
That's all great news! I appreciate the gesture.
Caterina B28/07/2022, 21:51
Just to say the lid has arrived and fits perfectly.
Very Many Thanks
Andy S06/06/2022, 12:52
The bag arrived today and I just wanted to thank you again for all your help.
I will definitely recommend your shop to friends.
Elaine M01/06/2022, 14:57
Thanks for your super quick reply - this meant I could nip down to the post office on Saturday morning, and the parcel was waiting there.
It looks like a very nice tea box, and I think will make an excellent gift!
Jacob H01/05/2022, 09:15
I can confirm I did receive the Elephant in time, thank you so much. Sadly, I did buy the same one that my husband bought for me (Great minds!), but we are going to keep both of them as I know they are all individual. I will be ordering another one or two from you shortly.
Thank you again for all your first class help and support, I wish all companies were as helpful as you!
Samantha T01/05/2022, 08:17
I forget who spoke to me but thanks for organising the delivery so efficiently. It arrived this afternoon, as notified (dpd are the best!) and looks great.
Sue K27/04/2022, 15:55
Good morning Caroline
I wanted to thank you very much for sending me the free Black+Blum cookbook with my order. It will be really useful for my new lunch box!
Have a nice weekend