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Hi Caroline,
Thank you for your email, I guessed it may have been missed as I sent my previous requests via the website 'drop us a note!', only reason for cancelling was due to it being a duplicate order after taking advantage of your Black Friday deal.
Your website is always my first choice for quality homewares and I really appreciate the customer service offered over the years.
Kind Regards
Dear Mike,
Well, I’ll say this for you and your company - the customer service is first class, rare nowadays, especially in this Covid era and I hope people appreciate that and, as a consequence, business is thriving!
I’d be most grateful if you would kindly send me another foot bath - a black/grey one if possible.
Yours sincerely
Mary Jane M-J
Hi Caroline
I just got delivery of the (Italesse) glasses and they are beautiful.
Thank you

Hi, I just wanted to apologise for an online review I made a few months ago.

My comments related to the amount of packaging that had been used. You responded, and rightly pointed out that I had ordered several items with very different shapes and sizes which made packaging them safely and securely a challenge.

While clearing out some cardboard boxes today, I found the original delivery slip which I had not noticed when it arrived. It contained a hand-written note apologising for the packing.

So, I just wanted to drop you a line to apologise for my review, when the person packing the box clearly appreciated that the packaging was a bit excessive, but necessary! Had I see that note, I wouldn’t have left the review.

The products I ordered have been great - especially the Hachiman Omnioutil Storage Bucket.
Thanks again.
Aileen S
Good morning Caroline
I have just received the package.Thank you very much for your very kind support with the delivery.
The product looks nice and I’m very happy with it.
Thanks again and have a good day.
Kind regards
Just a note to say thank you for my Bosign lap tray. I’m really thrilled with it. Great product, great price and arrived quickly. A super happy new customer - thank you! Amy
Thank you for your help and excellent customer service
Dear Caroline,
Thank you so much. The package arrived today in time for my husbands birthday. The children’s cutlery set works perfect. It’s great!
And thank you for your phone message to check on me.
I will have some time to look at the other lovely products you offer in the coming week. Any questions I’ll make sure to call you.
Take care, all the best,
No problem at all. I am just about to order my next two! These (Pappelina) rugs are fantastic …I am putting them at all my doorways!
Thank you for the update.
Gill D
Received this morning- PERFECT ! Thank you & for sorting the liner for me ..
Best Regards
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