Good Morning Caroline
Apologies for my tardy email to say thank you.
The new soap pump is fantastic. The plastic seal is different to the original one you sent out, obviously was faulty. I am pleased it was faulty and not the design.
Thank you very much. Much appreciated for finding a solution so quickly.
Kind regards and stay safe
Mike McLintock06/07/2020, 11:05
Dear Caroline thank you so much for your care.
The laundry basket I ordered is the one I want but obviously I do not want the lid I requested. Looking forward to receiving my items - and shopping with you again.
Best wishes, Sue
Sue H02/07/2020, 11:20
Basket, etc arrived safely on Saturday and still in 3 days quarantine! Basket looks good and can’t wait to fix it to my bike. And put the cover on in the current rains we are experiencing.
Many thanks for applying the discount. I forgot to mention it to the person who does all our online ordering. I am a Luddite!
Would that all online sites applied the personal touch that you do. Keep it up.
Jeremy B29/06/2020, 18:45
I received my replacement strainer, thanks ever so much, really appreciate it, great to be able to use my great teapot again. That's excellent customer service.
Jackson T16/06/2020, 12:09
You may recall my order for the nesting dolls (sex edition!). Just to say that the instructions worked and my friend opened it during our Zoom call. She was absolutely delighted and very amused with her gift. She thought the dolls were of excellent quality.
Thank you so much for all your help! I have just posted a 5* google review--hope it comes through ok.
Claire F28/05/2020, 15:49
Delighted to say my parcel delivered today (!) and that I am very pleased indeed with the rugs.
Thank you so much for your help; I am extremely impressed with your helpful service.
Helen K23/05/2020, 15:00
I just wanted to say Thank You! I received my order from you today and it was so well packed by Caroline. I’ve never ordered anything from you before and was a little reluctant to do so as I had never come across your company before. I’m glad I did though and I would definitely do so again.
Thanks again and stay safe
Khush J18/05/2020, 16:18
Thank you so much for the care you’ve taken over my order. It all looks great so I’m happy for you to send it out to her in London.
She’ll be desperate to know what’s inside but will have to wait till Thursday!
Claire F15/05/2020, 13:59
Thank you for your email & keeping me informed regarding my order.
You have wrapped the elephant in lovely paper, what a fantastic service!
I will definitely use your website in the the future & recommend you to my family & friends
Keep well & safe
Jackie P01/05/2020, 17:14
Thanks so much for such a speedy late night reply! I will be ordering another item. Just need to work out which one. Huge thanks for excellent service and communication in all my dealings with you.