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Hi, I just wanted to apologise for an online review I made a few months ago.
My comments related to the amount of packaging that had been used. You responded, and rightly pointed out that I had ordered several items with very different shapes and sizes which made packaging them safely and securely a challenge.
While clearing out some cardboard boxes today, I found the original delivery slip which I had not noticed when it arrived. It contained a hand-written note apologising for the packing.
So, I just wanted to drop you a line to apologise for my review, when the person packing the box clearly appreciated that the packaging was a bit excessive, but necessary! Had I see that note, I wouldn’t have left the review.
The products I ordered have been great - especially the Hachiman Omnioutil Storage Bucket.
Aileen S19/09/2021, 13:49
Good morning Caroline
I have just received the package.Thank you very much for your very kind support with the delivery.
The product looks nice and I’m very happy with it.
Thanks again and have a good day.
Yasuko W23/08/2021, 09:34
Just a note to say thank you for my Bosign lap tray. I’m really thrilled with it. Great product, great price and arrived quickly. A super happy new customer - thank you! Amy
Amy G14/08/2021, 15:10
Thank you for your help and excellent customer service
Zara B05/08/2021, 11:45
Thank you so much. The package arrived today in time for my husbands birthday. The children’s cutlery set works perfect. It’s great!
And thank you for your phone message to check on me.
I will have some time to look at the other lovely products you offer in the coming week. Any questions I’ll make sure to call you.
Take care, all the best,
Aurora M-S24/07/2021, 13:36
No problem at all. I am just about to order my next two! These (Pappelina) rugs are fantastic …I am putting them at all my doorways!
Thank you for the update.
Gill D02/07/2021, 19:57
Received this morning- PERFECT ! Thank you & for sorting the liner for me ..
Gaynor L02/07/2021, 10:50
The rug arrived yesterday. Thanks for the speedy delivery. Now I know about your company I will refer to it for other items.
Yael G-W24/06/2021, 08:37
Thank you so much Caroline. I’m really grateful and, as I mentioned before, *impressed* with your service.
Diana A14/06/2021, 10:00
Hello again Mike...the fabulous teapot arrived yesterday...already put to good use...the downside is that my friends are avoiding me as I once again recount the story :-)
Thank you..thank you x